Frequently Asked Questions

Everything you need to know about your Superette shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days, while express orders arrive within 1-2 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and swimwear cannot be returned unless faulty.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.

Are your products ethically sourced?

At Superette, we partner with brands that prioritize sustainable materials and fair labor practices. You can find specific sustainability credentials on the individual product descriptions.